ANSWERS TO YOUR QUESTIONS

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

 

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 9-12 business days for delivery in the United States, and 15-20 business days for international orders (depending on location).

DO YOU SHIP INTERNATIONALLY?

Yes. We ship world wide. If you have any questions regarding shipping please email us at [email protected]

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

IS BUYING ON-LINE SAFE?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

 

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Worldwatch Institute, please feel free to e-mail us at

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

WILL SHIPPING BE COVERED FOR MY RETURNS?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Please email us at [email protected] and we'll take care of your order.

HOW DO I TRACK MY ORDER?

You can track your order by going to https://highnez.com/track