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Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Worldwatch Institute, please feel free to e-mail us at
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
How can I contact Highnez?
You can simply email us at [email protected] where our customer service team will be happy to help you with whatever you need!